DALLAS — Residents of the Back Mountain have spoken and said that PNC Bank is the bank they can count on for savings, borrowing and investments, even during a pandemic.
The bank is conveniently located on Memorial Highway with hours geared to customer convenience.
Branch manager Christopher Metcalf is thrilled to have his bank named by readers as Best Bank in Best of the Back Mountain voting conducted by the Times Leader Media Group.
“As a Main Street bank, PNC is committed to serving our customers and investing in the communities where we live and work. We are honored to have received this outstanding recognition, and we look forward to continuing to support the financial needs of our customers and being a part of our vibrant, local community,” Metcalf said.
The branch and its retail banking footprint service 9 million consumers and small businesses offering deposit, lending, credit card, cash management and investment services. Residential mortgage loan services are also available within the bank’s network.
When it comes to banking, PNC’s customer preferences have continued to evolve, and the business has seen increased usage of non-traditional banking solutions, including online banking and ATMs.
But those who prefer face-to-face banking, especially when it comes to complex or sensitive transactions, are able to come into the bank.
“PNC’s branches and its teams continue to fulfill that need to help our customers move forward financially,” the company said in a release.
The branch remained open throughout COVID-19, implementing health and safety precautions. For some time, the branch was drive-up and appointment only, but has reopened for teller and lobby transactions.
The bank and the whole PNC network prides itself on being a positive part of the community.
“We proudly commit resources to community organizations that drive the success of our neighborhoods. We support initiatives and organizations connected to education, and community and economic development, which include areas such as arts, culture and financial education,” the company said in an email.
“Since 2004, we’ve provided tools and resources that help develop curious young minds through PNC Group Up Great. We’re proud to serve children from birth to age 5, particularly underserved children, through early learning resources and by empowering their caregivers and supporting their teachers. For the last 15 years, we’ve grown PNC Grow Up Great into a $500 million initiative — because birth to age 5 is such a crucial time for brain development.”